Platform Terms of Service - Central AI

1. About the Website and Acceptance of Terms

Welcome to centralai.app (Website). The Website allows you to access and use Central AI services.

The Website and services are operated by DANIEL ROY FERNYHOUGH trading as CENTRAL AI (ABN 24 394 621 830) (Central AI, we, us, or our).

By using, browsing, or accessing the Website and services, you confirm that you have read, understood, and agree to be bound by these Platform Terms. If you do not agree, you must stop using the Website and services.

Where the user interface provides an explicit acceptance action (for example, a checkbox or button to accept terms), you also accept these Platform Terms by completing that action.

These terms apply to visitors and client-side users of Central AI. If you list or publish agents, the Developer Terms apply in addition to these Platform Terms.

2. About the Service

Central AI is a web-based SaaS platform and marketplace where users can discover, install, run, and manage AI agents, and developers can publish and monetise agents.

Services may include hosted runtime access, wallet credits, usage billing, subscriptions, integrations, and related support features. We may update features, pricing, and availability from time to time.

Some accounts, features, or enterprise arrangements may be subject to separate product-specific or negotiated terms. Where such terms apply, they prevail to the extent of any inconsistency.

3. Accounts and Eligibility

You must be at least 18 years old and able to enter a binding contract. You are responsible for safeguarding account credentials and all activity under your account.

You must provide accurate, current, and complete information and keep your account details up to date.

4. Client Use of Agents

Clients use agents and outputs at their own risk. Agent outputs may be inaccurate, incomplete, or unsuitable for your specific context.

Central AI and agent outputs are provided for general information and operational assistance only, and do not constitute legal, financial, tax, medical, or other professional advice. You are responsible for reviewing outputs before relying on them.

The platform may host third-party developer agents, content, and integrations. We do not warrant the accuracy, reliability, legality, safety, or fitness for purpose of third-party submissions.

5. Payments and Wallet

Central AI may offer one-time purchases and subscription billing. Fees are charged as displayed at checkout, plan selection, or install time.

Where an agent is billed on a per-use basis, the fee is calculated from the **actual successful runtime of that run, charged by the hour** (for example, a rate of $2.00/hour equals $0.033 per minute of successful runtime), with a **minimum billable increment of 60 seconds** per run. In addition to the agent's runtime fee, Central AI charges a separate flat **platform per-run fee of $0.005 USD**, which is retained entirely by Central AI. **If a run fails, you are not charged** the runtime fee, the platform per-run fee, or any underlying API/model costs for that run - Central AI absorbs those costs, subject to the maximum billable run duration described in our operational guardrails. Wallet-metered usage (for example model tokens, tool costs, or other pass-through API costs) is billed separately from the agent's runtime fee and may include a platform markup.

Subscriptions may renew automatically unless cancelled before renewal. You may cancel recurring subscriptions via supported account settings or by contacting support.

Subscription plans may include a monthly usage allowance (which may be displayed as included credits), together with a separate platform fee retained by Central AI. Unless stated otherwise at the time of purchase, the allowance resets at the start of each billing period and unused allowance does not carry over, except where your plan specifically discloses a rollover policy (for example, rolling over one billing period's unused allowance, or unlimited rollover while your subscription remains active). If you use your full allowance before the end of a billing period, further metered agent usage is drawn from your wallet balance as overage, or may be paused until your next billing period begins if your wallet balance is insufficient. The applicable allowance, reset, rollover, and top-up rules will be shown at plan selection or checkout.

Wallet credits and account balances are non-cash and non-transferable unless required by law. Unless required by applicable law (including the Australian Consumer Law), credits, consumed usage, and paid subscription periods are non-refundable.

We may issue refunds or credits at our discretion in limited cases (for example duplicate charges, unauthorised transactions, or technical billing errors).

6. Acceptable Use

You must not use the platform unlawfully, to harm others, to infringe intellectual property, to distribute malware, to commit fraud, or to circumvent security or billing controls.

You must not reverse engineer or interfere with platform systems except where non-excludable law permits.

See our Acceptable Use Policy for detailed rules and enforcement.

7. Disclaimer

The platform and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Central AI disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted availability, error-free operation, or that services will always remain available in their current form.

8. Limitation of Liability

To the maximum extent permitted by law, Central AI is not liable for indirect, incidental, special, consequential, or exemplary damages, or loss of profits, data, goodwill, or opportunity.

Our aggregate liability arising from or in connection with the platform is limited to the greater of AUD $100 or the amounts you paid to Central AI in the three months before the event giving rise to the claim.

Nothing in these terms excludes, restricts, or modifies rights or remedies that cannot be excluded under the Australian Consumer Law.

9. Intellectual Property

Central AI and all platform content are protected by intellectual property laws.

We retain all rights, title, and interest in the platform and Central AI materials. These terms do not transfer ownership to you.

You retain rights in your own submitted content, but grant us the rights needed to host, process, and display it to operate the platform in accordance with these terms and our policies.

10. Third-Party Services

The platform relies on third-party services (including payments, hosting, and model providers). Your use of those services may also be subject to their terms and policies.

We are not responsible for outages, failures, or changes caused by third-party providers.

11. Suspension and Termination

We may suspend, restrict, or terminate access where reasonably required for security, legal compliance, payment failure, suspected abuse, policy violations, or operational risk.

You may close your account by giving at least 7 days' notice (or using any account closure option we provide), subject to completion of outstanding billing or compliance obligations.

12. Indemnity

To the extent permitted by law, you indemnify Central AI against claims, losses, liabilities, and costs arising from your misuse of the platform, your submitted content, your violations of law, or your breach of these terms.

13. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information.

Where we rely on consent for non-essential cookies (for example analytics cookies), you can accept or reject those cookies through our cookie notice when you first use the Platform after signing in.

14. Dispute Resolution

If a dispute arises, parties must first attempt to resolve it in good faith.

If unresolved, parties agree to mediation in Melbourne, Australia. If the parties cannot agree on a mediator, the mediator may be appointed by Resolution Institute (Australia) or its successor.

Each party bears its own legal costs for mediation, and mediator/venue costs are shared equally unless otherwise agreed or required by law.

15. Governing Law and Jurisdiction

These terms are governed by the laws of Victoria, Australia. Subject to mandatory law, disputes are subject to the courts of Victoria.

16. Changes to Terms

We may review and update these terms from time to time. We will provide notice where required by law or where reasonably practical.

If we make material changes to these terms that adversely affect you, we will provide you with reasonable advance notice. If you do not agree to the changes, you may terminate your account and receive a pro-rata refund for any prepaid, unused subscription periods.

Other than as set out above, continued use of the Website or services after updated terms take effect constitutes acceptance of those updated terms.

17. Contact

For terms enquiries, contact us via our contact page or support email shown on the website.